Capetown2k - 12/12/2012 19:10 GMT
I cancelled a flight on the 27 th November online at Ba.com I still haven't had my money back ( nearly 2 thousand pounds)
I chased Ba last week only to be told it can take up to 28 days due to the October fog and sandy
I asked could the lady on the gold help line chase it for me, she told me if she did it would automatically go to the back of the queue
Why should I have to wait up to 4 weeks to get my money back I think this is a disgrace
I want to take this further does anyone have a contact at Ba that might be able to help
I can't help you with a contact Capetown, but I can only advise 28 days for a refund is not too bad, and it has nothing to do with Sandy or the fog but with the way airlines handle your payment.
It can take about 10 days from the date your flight was to depart before the airline receives the money from the cc co. Obviously it's not just your payment that comes in but thousands of others as well. To be certain they will allow another 4 days before they look to process it and then another 10 days back in the cc system before it's on your account. So 28 days is about right, though why it should go to the back of the queue just for enquiring is beyond me. I think that's just to put you off.
Usually the answer will be "yes, we'll chase it", and then of course they do nothing.
Sometimes you're lucky, my record was 5 days, and sometimes not, 3 months was the longest, and worse, you can't even ask them to credit it for another flight as their system can't handle that. So hang in there and be patient I'm afraid to say.
Capetown2k - 12/12/2012 19:43 GMT
One thing I didn't mention was I cancelled my wife's flight and got the refund on my American express within 5 days so is very hit and miss
I sell online and the most one of my customers would have to wait is 5 working days
VintageKrug - 12/12/2012 19:47 GMT
I cancelled a ticket online on 11th November. Refund back on my BA Amex within two days.
Bish. Bash. Bosh.
Capetown2k - 12/12/2012 19:55 GMT
Agree I normally don't have to wait but to be then told up to 28 days is not satisfactory
VintageKrug - 12/12/2012 20:14 GMT
Not satisfactory at all, but within the T&Cs. I'd imagine it will be a lot less than 28 days in the event.
Anything odd about your trip (part flown/cancelled last minute/multiple sectors/airlines/higher risk credit card)?
Capetown2k - 12/12/2012 20:17 GMT
No VK nothing odd did same refund in my wife's name a few days later payment back on my card
Not to worry ill just have to wait
I know you mentioned you booked online (so rules might differ). It can take up to 12 weeks for refunds to be processed (IATA rules I believe) though most refunds we submit as an agent come back within 2 weeks (on fully flexible tickets often immediately). I have one that might take that extra time for a client because they were time changed and the new flight offered was not acceptable as 12 hours different with Iberia. As it was a nonrefundable ticket we have to send this for authorization. However those with partial or no cancellation penalties should be much quicker.
I'm surprised it is taking this long as you don't mention anything out of the ordinary has happened and your wife has already got the refund. More just to say it could be worse!
Capetown2k - 12/12/2012 21:05 GMT
I have a feeling it may have had something to do with the first upgrade Ba did on the exc club, but maybe way off the mark
It's good to know 28 days isn't that long in the airline industry
VintageKrug - 12/12/2012 21:41 GMT
Ah! So this was a fare upgraded with avios or cash?
I think that might be the complication.
Was your wife's ticket exactly the same - upgraded with avios or cash?
Capetown2k - 12/12/2012 21:45 GMT
I was talking about the maintenance upgrade Ba was doing to the exc club
It was a normal booking
BA refunds and credits into my charge card have all been 2 days or less.
Huh......further to my above post, BA shorthaul refunds via avios seem to be instantaneous, whereas longhaul (avios) can take anything up to 28 days.
Why is there such a difference.
I also have an LH Miles and More refund (longhaul), been quoted 2 months for that one.
Why the difference...?
SimonS1 - 19/12/2012 09:12 GMT
Even with interest rates at record lows it's still a handy way for airlines to reduce their borrowing costs at your expense.
There must be millions outstanding in refunds at any one time and no real incentive to speed it up if it's buried in the small print. Why else could it possibly take two months to refund a cancelled trip?