porusky - 23/01/2012 08:40 GMT
Having flown on SK 910 on 17/01/12 with connection in Copenhagen to SK 613, my luggage went missing ( 2 hour lay over in CPH). Since 5 days now I’m in pursuit of a sensible reply from SAS and all I get is SORRY. Contacted SAS in USA - no response. Not sure if anyone else had same crappy experience with SAS, but think twice next time you want to fly and god forbid luggage goes missing - do not expect ANY PROACTIVE actions. If atleast i could find the phone number for SAS in Newark cause the only number they have online is the FAX number which appears on multiple opther sites as the phone number which is incorrect. Smart move on SAS side to avoid HAPPY AND SATISFIED Customers - not.
EBG_Ben_H - 23/01/2012 11:34 GMT
Only once on SAS my baggage was missing on arrival. But that time I had several rebookings due to operational problems. On arrival at ARN the SAS staff was very helpful and promised to find and deliver my bag ASAP. It took another route across the north Atlantic, and was delivered to my home the next morning. Given the circumstances, I was completely happy with their service.
SAS lost my luggage a couple of times during the ban on all liquids in hand-luggage a few years back (always on a point-to-point CPH-LHR, never with a connection). I found their lost luggage delivery service quite a bit better than BA's was at the time (the only other airline I'd had experience with). The SAS system kept me updated via SMS about when they found my bag and where my baggage was in the return process and even gave me a 1hr ETA window in which the courier would deliver my bag to my home address. I was actually impressed.
The only time I really felt let down was when my suit carrier got damaged en-route between LHR and CPH. The issue was they weren't prepared to replace like-for-like (they damaged a designer one and offered to place it with a non designer one... lesson learned!), I ended-up trying to claim via my company's travel insurance.
SimonS1 - 23/01/2012 16:12 GMT
Well at least they said sorry. Mine was lost by BMI going to Jeddah and it was basically 'up yours, the next flight is in two days, come back then'.
porusky - 23/01/2012 16:14 GMT
@ SimonS1 - if you got urs, atleast u got it - here NADA, no news, no NOTHING.
RichHI1 - 23/01/2012 16:21 GMT
Never had problme with SAS, every time I connected through Schiphol, KLM lost my bags so I gave up going through Schiphol. In fairness I always got bags back but inconveninece and stress I could dowithout. I think it was due to their new computer system at Schiphol which initially sucked.
Viking777 - 26/01/2012 13:46 GMT
I lost my golf bag once on SAS CPH-BKK. I had connection the following day to MNL with TG and SAS send my golf bag to my hotel in Manila and we arrived almost at the same time - great service from SAS.
