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23rd Annual Best in Business Travel Awards 2011 Announced

Published: 08/12/2011 - Filed under: Home » News »

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(Los Angeles, CA, Dec. 8, 2011) – Business travelers have chosen their top picks among providers of travel services at the 23rd Annual Best in Business Travel Awards 2011. The presentations were made tonight, Thursday, Dec. 8, at a reception and awards dinner sponsored exclusively by the Andaz Hotel West Hollywood in Los Angeles, CA.  

The Best in Business Travel Awards are truly the readers’ choice. Travel service providers are nominated and winners selected directly by the subscribers of Business Traveler. During the past six months, every registered print, digital and newsletter subscriber has had the opportunity to voice their choice for the companies they felt offered the best product in a wide range of travel settings – different regions of the world, different types of travel providers, different classes of service. 

This year’s awards recognized 35 different travel service companies in 54 different categories. Among this year’s Best in Business Travel Awards recipients, 22 were on last year’s winners list. That means there were a lucky 13 newcomers this year. 

 

The Best in Business Travel Award Winners for 2011 are:

 
Best in Global Travel 


Best Overall Airline

Singapore Airlines

 

Best Airline for International Travel

Qatar Airways

 

Best Airline Alliance

Star Alliance

 

Best First Class Service

Singapore Airlines

 

Best Business Class Service

Singapore Airlines

 

Best Premium Economy Class Service

Virgin Atlantic

 

Best Economy Class Service

Singapore Airlines

 

Best Airline Cuisine in Business Class

Cathay Pacific

 

Best In-Flight Services in the World

Singapore Airlines

 

Best Airport Clubs/Lounges

Virgin Atlantic

 

Best Business Hotel Chain in the World

Hilton Hotels & Resorts

 

Best Car Rental Company in the World

Hertz

 

Best Aircraft Type

Boeing 777

 

Best A380 Layout

Qantas



Best Airlines by Region


Best North American Airline for International Travel

Air Canada


Best Airline for North American Travel

American Airlines


Best Low-Cost Airline in North America

JetBlue


Best Airline in South/Latin America

Aeromexico


Best Airline in Western Europe

British Airways


Best Airline in Africa

South African Airways


Best Airline in Central & Eastern Europe

Lufthansa


Best Airline in the Middle East

Emirates


Best Airline in Asia

Korean Air



Best-in-Class Air Travel


Best North American Airline for First Class Service

Delta Air Lines


Best North American Airline for Business Class Service

Delta Air Lines 


Best In-Flight Service in North America

Air Canada


Best Trans-Atlantic Business Class

Virgin Atlantic


Best Trans-Pacific Business Class

Singapore Airlines


Best Business Class to South America

American Airlines


Best Business Class to the Middle East

Qatar Airways


Best Business Class to Africa

South African Airways 

 

Best Business Class to Asia

Singapore Airlines


Best Business Class to the South Pacific

Air New Zealand



Best Hotel Experience


Hotel Chain with Best Overall Customer Service

Hyatt Hotels


Best Business Hotel Chain in North America

Hilton Hotels & Resorts


Best Business Hotel Chain in South/Latin America

Starwood Hotels & Resorts


Best Business Hotel Chain in Europe

Starwood Hotels & Resorts


Best Business Hotel Chain in the Middle East

Jumeirah Hotels & Resorts


Best Business Hotel Chain in Asia

Shangri-La Hotels & Resorts

 


Best Marketing & Customer Connection


Best Airline Advertising Campaign

Korean Air


Best Airline Web Site

Delta Air Lines


Best Hotel Web Site

Hilton Hotels & Resorts


Best Web Site for Booking Travel

Expedia


Best Overall Customer Service – Airline – Ground – Call Center

Asiana Airlines



Best Loyalty Programs


Best Frequent Flyer Program 

Delta Air Lines

 

Best Hotel Loyalty Program

Marriott Rewards


Best Credit Card Rewards Program

Amex – Membership Rewards

 


Best Places to Connect 

 

Best Airport in North America

Denver International Airport


Best Airport in the World

Changi Airport


Airport with Best Duty-Free Shopping

Incheon International Airport


Best Convention/Conference City

Las Vegas



Best Traveler Tools & Productivity Boosters

 

Best Mobile Phone Coverage

AT&T


Best Wireless Data Provider

Verizon Wireless


Best Noise-Canceling Headphones

Bose


Nominations were normalized across all product categories and brands to create consistent naming conventions. Votes were tallied and results authenticated to ensure every vote came only from registered subscribers.

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