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23rd Annual Best in Business Travel Awards 2011 Announced

Published: 08/12/2011 - Filed under: Home » News »

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(Los Angeles, CA, Dec. 8, 2011) – Business travelers have chosen their top picks among providers of travel services at the 23rd Annual Best in Business Travel Awards 2011. The presentations were made tonight, Thursday, Dec. 8, at a reception and awards dinner sponsored exclusively by the Andaz Hotel West Hollywood in Los Angeles, CA.  

The Best in Business Travel Awards are truly the readers’ choice. Travel service providers are nominated and winners selected directly by the subscribers of Business Traveler. During the past six months, every registered print, digital and newsletter subscriber has had the opportunity to voice their choice for the companies they felt offered the best product in a wide range of travel settings – different regions of the world, different types of travel providers, different classes of service. 

This year’s awards recognized 35 different travel service companies in 54 different categories. Among this year’s Best in Business Travel Awards recipients, 22 were on last year’s winners list. That means there were a lucky 13 newcomers this year. 

 

The Best in Business Travel Award Winners for 2011 are:

 
Best in Global Travel 

Best Overall Airline

Singapore Airlines

 

Best Airline for International Travel

Qatar Airways

 

Best Airline Alliance

Star Alliance

 

Best First Class Service

Singapore Airlines

 

Best Business Class Service

Singapore Airlines

 

Best Premium Economy Class Service

Virgin Atlantic

 

Best Economy Class Service

Singapore Airlines

 

Best Airline Cuisine in Business Class

Cathay Pacific

 

Best In-Flight Services in the World

Singapore Airlines

 

Best Airport Clubs/Lounges

Virgin Atlantic

 

Best Business Hotel Chain in the World

Hilton Hotels & Resorts

 

Best Car Rental Company in the World

Hertz

 

Best Aircraft Type

Boeing 777

 

Best A380 Layout

Qantas

Best Airlines by Region

Best North American Airline for International Travel

Air Canada

Best Airline for North American Travel

American Airlines

Best Low-Cost Airline in North America

JetBlue

Best Airline in South/Latin America

Aeromexico

Best Airline in Western Europe

British Airways

Best Airline in Africa

South African Airways

Best Airline in Central & Eastern Europe

Lufthansa

Best Airline in the Middle East

Emirates

Best Airline in Asia

Korean Air

Best-in-Class Air Travel

Best North American Airline for First Class Service

Delta Air Lines

Best North American Airline for Business Class Service

Delta Air Lines 

Best In-Flight Service in North America

Air Canada

Best Trans-Atlantic Business Class

Virgin Atlantic

Best Trans-Pacific Business Class

Singapore Airlines

Best Business Class to South America

American Airlines

Best Business Class to the Middle East

Qatar Airways

Best Business Class to Africa

South African Airways 

 

Best Business Class to Asia

Singapore Airlines

Best Business Class to the South Pacific

Air New Zealand

Best Hotel Experience

Hotel Chain with Best Overall Customer Service

Hyatt Hotels

Best Business Hotel Chain in North America

Hilton Hotels & Resorts

Best Business Hotel Chain in South/Latin America

Starwood Hotels & Resorts

Best Business Hotel Chain in Europe

Starwood Hotels & Resorts

Best Business Hotel Chain in the Middle East

Jumeirah Hotels & Resorts

Best Business Hotel Chain in Asia

Shangri-La Hotels & Resorts

 

Best Marketing & Customer Connection

Best Airline Advertising Campaign

Korean Air

Best Airline Web Site

Delta Air Lines

Best Hotel Web Site

Hilton Hotels & Resorts

Best Web Site for Booking Travel

Expedia

Best Overall Customer Service – Airline – Ground – Call Center

Asiana Airlines

Best Loyalty Programs

Best Frequent Flyer Program 

Delta Air Lines

 

Best Hotel Loyalty Program

Marriott Rewards

Best Credit Card Rewards Program

Amex – Membership Rewards

 

Best Places to Connect 

 

Best Airport in North America

Denver International Airport

Best Airport in the World

Changi Airport

Airport with Best Duty-Free Shopping

Incheon International Airport

Best Convention/Conference City

Las Vegas

Best Traveler Tools & Productivity Boosters

 

Best Mobile Phone Coverage

AT&T

Best Wireless Data Provider

Verizon Wireless

Best Noise-Canceling Headphones

Bose

Nominations were normalized across all product categories and brands to create consistent naming conventions. Votes were tallied and results authenticated to ensure every vote came only from registered subscribers.

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