Air China partners with AT&T to improve customer service
Air China has partnered with AT&T to improve its customer service operations.
AT&T will act as a consultant and help the airline develop a five-year roadmap for its mobile communications and technology. The telecom company will interview Air China executives and operational staff and observe operations at major facilities.
Last month, AT&T partnered with Delta Air Lines to provide mobility services and devices for its in-flight crews (see online news for August 23, 2013).
The company also recently entered an agreement with Hilton to power its “Stay Connected” program, which offers complimentary Wi-Fi to Gold and Diamond HHonors members and AT&T customers.
For more information visit att.com
VictorPedraz - 18/09/2013 18:36
They can barely keep the USA connected with their cell phone service.....and their customer service is deplorable.....DL and Air China should tread with caution....so many better equipped media people out there...what a pity...It must 'pay' to stay arrogant in an industry which hesitates to move forward and relate to its customers.
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