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American plans $2 Billion investment in customer improvements

Published: 12/12/2014 - Filed under: Home » News »

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As a part of its $2 billion investment to give customers a world-class travel experience, American Airlines will upgrade its regional fleet by adding Gogo inflight wireless services.  Nearly 250 of American's regional aircraft with two-class service will have inflight wireless Internet service installed by 2016.

American closed the merger with US Airways on Dec. 9, 2013, and has made significant progress in combining the two airlines. Customers now have full access to the combined network. They can also earn and redeem miles on flights operated by American and US Airways and receive reciprocal access to clubs and upgrades. American's cargo operation now functions as a single airline and planning is well underway for the major projects that will make American one airline during 2015.

American also marked the one-year anniversary of its merger by announcing more than $2 billion in investments to give its customers a world-class travel experience. The full list of capital investments include:

  • Fleet – American Airlines is taking delivery of nearly 100 aircraft in 2014, and another 112 aircraft next year and 84 in 2016. This and future orders will make American's fleet even younger, more modern and fuel efficient
  • Seats – American is upgrading the customer experience on several aircraft types that customers already fly today. Whether flying domestic or international, customers want recharging capabilities, comfort, and more modern features. The investments mean that every First Class and Business Class seat on nearly every American Airlines wide-body jet will feature fully lie-flat and direct aisle access seats.
  • Entertainment, Wi-Fi and Power – These investments will include expanding in-flight connectivity both domestic and on international flights, entertainment and broadening power outlets for passengers to use from gate to gate.
  • Admirals Club Lounges – Customers will see new and expanded complimentary food options, refurbished restroom and shower facilities, toiletry amenities, and improved technology.  Additionally customer will see an upgraded assortment of complimentary healthy food, cocktails and.
  • Airport Experience - American is also improving the customer's passage through the airport by removing barriers between customers and agents, reducing queues and congestion, and keeping tech-savvy customers connected with charging stations for their devices. With the help of updated lobby designs, newer, faster and more reliable kiosks at check-in counters, and 400 additional kiosks in gate areas, customers will enjoy a faster, more streamlined experience.  Customers will also see 500 worktables with 12 power outlets each and seating for eight people near gates at all hub and gateway airports so they can charge their devices before their flight.
  • Premium Services - American's partnership with Cadillac improves the travel experience for the most loyal customers with tight transfer times as they are escorted to their next gate in luxury vehicles.  For customers who desire a private check-in experience, American will continue to offer exclusive service with Flagship Check-In.

For more information on these investments, please visit

By Ross Atkinson

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