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British Airways brings self-serve bag tagging to Las Vegas

Published: 31/07/2013 - Filed under: Home » News »

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British Airways has launched a new self-serve bag tagging system at Las Vegas McCarren International Airport. The system allows customers traveling from Las Vegas to destinations in the UK and beyond on the BA network to print tags at a self-service kiosk and attach them to their own bags.

British Airways is the first international carrier to receive TSA approval to offer self-service bag tags from kiosks for flights departing the US. The airline has chosen Las Vegas McCarren as the first airport in the US to conduct its trial of the system.  The self-service bag tag kiosks are already available to BA customers at London Gatwick and London City airports.

Once the tags are printed and attached the customer simply leaves the luggage at the bag drop desk. The new process, combined with the option to check-in on line and print boarding passes at home or the office, will reduce potential congestion at the airport concourse during busy travel periods. Customer service staff will be on hand to greet customers and offer assistance.

"We are delighted that we can offer our Las Vegas travelers this new technology and very pleased to be the first international airline with TSA approval for this new benefit to our customers,” according to Doug Caines, British Airways' vice president customer service and operations business development. “Many of our customers already check-in online and print their boarding pass at home and this new self-service feature can help make their travel experience even smoother. We look forward to adding new gateways over the next few months."

— Dan Booth

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