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Hilton introduces “Connie” – the first robot concierge

Published: 10/03/2016 - Filed under: Home » News »

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Hilton introduces Connie – an IBM Watson-enabled robot concierge in the hospitality industry.  If you want to meet Connie, head to the Hilton McLean, and get to know the robot in person as it assists visitors and gains more knowledge and experience. 

“Connie” is named for Hilton’s founder, Conrad Hilton and uses a combination of Watson APIs, including Dialog, Speech to Text, Text to Speech and Natural Language Classifier, to enable it to greet guests upon arrival and to answer questions about hotel amenities, services and hours of operation.

"We're focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests," said Jonathan Wilson, vice president, product innovation and brand services, Hilton Worldwide. "By tapping into innovative partners like IBM Watson, we're wowing our guests in the most unpredictable ways."

On the back end – the property will have a list of questions and Connie’s answers so they can help improve the overall guest experience. 

Connie will work side-by-side with Hilton’s Team Members to assist with visitor requests, personalize the guest experience and empower travelers with more information to help them plan their trips. Credit: Hilton Worldwide.

"This project with Hilton and WayBlazer represents an important shift in human-machine interaction, enabled by the embodiment of Watson's cognitive computing," said Rob High, IBM fellow and vice president and chief technology officer of IBM Watson. "Watson helps Connie understand and respond naturally to the needs and interests of Hilton's guests -- which is an experience that's particularly powerful in a hospitality setting, where it can lead to deeper guest engagement."

I may just have to head out to McLean to meet Connie. 

By Elizabeth Atkinson 

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