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Hotel Check: Hyatt Ziva Puerto Vallarta, Mexico

Published: 04/12/2017 - Filed under: Home » News »

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Hotel Check: Hyatt Ziva Puerto Vallarta, Mexico

HOW MANY ROOMS? 335 rooms and suites

PROPERTY HIGHLIGHTS This beautiful all-inclusive has its own beach cove that provides stunning sunset views, five beautiful infinity-edge swimming pools, a lovely open-air lobby, and plenty of a la carte and buffet dining options that span various international menus.

Hyatt Ziva Puerto Vallarta jacuzzi

PRICE Internet rates for a traditional room on the random dates we checked start at $219 for the all-inclusive experience

CONTACT Hyatt Ziva Puerto Vallarta, Carretera a Barra de Navidad, Km. 3.5 Zona Hotelera Sur, Puerto Vallarta, Jalisco 48390, Mexico Phone +52 322 226 5000,

VERDICT There is no question that the value of an all-inclusive resort is exceptional for families, but with Hyatt’s backing this resort doesn’t skimp on quality, comfort, or amenities. It’s a true paradise property within the Hyatt portfolio.

BACKGROUND Completing a total overhaul, this all-inclusive resort’s makeover will definitely impress. Guests arrive into an open-air lobby that puts the water’s edge front and center. Friendly staffers welcome guests in multiple languages, and World of Hyatt members can earn special perks including upgrades to the club tower with its own club lounge.

WHERE IS IT? It is about 20 minutes from the airport, and a short drive from the old town’s charming side streets, churches, and cafes. Uber is available and especially cheap for those that want to explore the city and its famous boardwalk along the water’s edge.

WHAT’S IT LIKE? Divided into two separate towers, all of the guest rooms are oversized and feature beautiful sea views. Furnished balconies offer an even better place to catch some sun, and the beach and pool areas have plenty of lounge chairs, umbrellas for shade, and roving servers to take drink orders. There is no limit to the food and beverage experience, nightly entertainment is a winner, and tax and gratuities are included in the room rates.

Hyatt Ziva Puerto Vallarta Towers

If you notice staffers placing their hands over their heart, that’s a signature move of the hotel’s owner Playa Hotels and Resorts, and it emphasizes the genuine and friendly service offered here.

ROOM FACILITIES Guest rooms are more like junior suites with adjoining living rooms, oversized beds with duvets and bedside outlets, flat-screen cable TVs, and spacious desks. If you can’t find enough USB and power outlets, the alarm clocks have a half dozen of their own to use. Minibars are complimentary and restocked daily, and the speedy wireless Internet works well including by the pools and on the beach. Espresso machines are in club tower rooms, which enjoy access to a lounge with premium drinks and snacks, while the second tower stocks coffeemakers in all rooms. Turndown service arrives with bottled water and fresh towels each evening, and the large bathrooms have marble vanities stocked with hairdryers, makeup mirrors, and Kenet MD toiletries. Whirlpool tubs on the terraces of the club tower are especially nice additions. Repeat guests love the 14 swim-up suites in the Ziva Tower giving them direct access from their bedroom to a private pool.

Hyatt Ziva Puerto Vallarta facade

RESTAURANTS AND BARS There are four gourmet a la carte restaurants to choose from at the resort (one closes each evening on a rotating basis), and there is no limit to the number of times one can enjoy a specific eatery. If Italian is your favorite, Melanzane delivers tasty pizza pies and fresh pasta for lunch and dinner while Pureza is a favorite for Asian fusion cuisine.

Hyatt Ziva Puerto Vallarta Melanzane

The open-air restaurant, open only at dinner, specializes in Thai and Vietnamese dishes, and it even stocks the bar with Asian beer. Blaze is the open-air steakhouse serving up choice cuts of meat and seafood, but it also opens for breakfast serving a la carte dishes like eggs benedict with a Mexican twist. Vivaz serves buffet fare three meals a day with numerous exhibition kitchens, a Bloody Mary station, and a small area for kids. Guests love the outdoor patio facing the pools, and at lunchtime, a grill sets up with daily selections like burgers or grilled fish made to order. Casa Grande is the traditional Mexican spot while food carts are also known to roam the pool patio and beach with local snacks. Tipplers have no shortage of options from a lobby lounge, roaming servers by the pool, and a tequila bar (the resort has its own tequila sommelier!). The coffee shop and deli, open 24 hours, features grab and go snacks including fresh fruit and wraps throughout the day (of course, there’s always complimentary room service).

LEISURE FACILITIES With five swimming pools, there is no shortage of places to relax.

Hyatt Ziva Puerto Vallarta pool

Thatched palapas on the beach come with lounge chairs and plenty of towels. The kids club is well-stocked with activities (there are two pools for kids) and an experienced staff while adults can pass the time in the lavish spa with hydrotherapy pool, treatment rooms (including one for couples with outdoor whirlpool and patio), experience showers, sauna, and steam room. One of the pools is reserved for adults only. The fitness center has floor-to-ceiling windows facing the beach, plenty of cardio and free weight equipment, and personal trainers on hand to assist. Yoga classes are common. Guests booking club level rooms enjoy discounts in the spa. Oceanside fire pits are a lovely way to wind down each evening, but the live entertainment is often a bigger draw.

BUSINESS AND MEETING FACILITIES The hotel attracts a strong amount of conference business, and it features numerous ballroom setups for more than 1,000 people with the latest audiovisual equipment. Free wireless Internet is available throughout the hotel, and outdoor function space is even more popular than the meeting rooms. Weddings, often five or six per week, are a common occurrence.

(Pictures by Hyatt Ziva Puerto Vallarta, Mexico)

By Ramsey Qubein

Ramsey is a regular contributor to Business Traveler across all print, digital, web and social channels.  He travels more than 400,000 miles a year criss-crossing the globe to report on hotels, airlines, loyalty programs, and all things travel.

You can find more from Ramsey at, on Twitter - @dailytraveltips and Instagram - @dailytraveltips

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