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Porsche and Delta expand transfer service to New York-LaGuardia, Seattle and Detroit

Published: 04/11/2014 - Filed under: Home » News »

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Delta Air Lines will expand its successful customer Porsche service to New York's LaGuardia Airport, Seattle-Tacoma International Airport and Detroit Metropolitan Airport this month. Delta and Porsche have transferred more than 35,000 high-value customers in Atlanta, Los Angeles, Minneapolis-St. Paul and New York-JFK in the last year.

"Our continuing partnership with Porsche gives us hundreds of opportunities to save the day by offering unexpected pick-ups in an even more unexpected vehicle, with a unique surprise and delight to connect them to their destination," said Cheryl Scheck, director – Customer Experience.

There are 19 Porsche vehicles used across the Delta system to whisk customers quickly between connecting gates. Follow a behind-the-scenes with a video experience.  Spend a day in the life of Delta's Elite Services 19 year veteran, Dawn, as she transfers three of Delta's customers at its Minneapolis-St. Paul hub.

The service cannot be requested or reserved but is provided to Diamond Medallion customers based on a number of factors including the day's flight operations, connections times between flights for customers and a member's status. Once customers are added to the priority list for the service by Delta's Elite Services team, they are greeted at the aircraft boarding door and escorted with their baggage to an awaiting vehicle and on to their connecting gate.

The program began as a trial at Atlanta Hartsfield-Jackson International Airport in 2011 and expanded to Los Angeles, New York-JFK and Minneapolis-St. Paul in 2013. During a typical day more than 100 high-value customers are transferred from gate-to-gate at Delta's largest hub in Atlanta. Transferring customers with Porsche vehicles is just another way that Delta delivers exceptional customer service for its most valuable flyers while providing a unique travel experience.

By Ross Atkinson

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