You are here: Home  »  News  » 


News » 

Qantas and Sydney Airport Trial Facial Recognition

Published: 12/07/2018 - Filed under: Home » News »

  • Print
  • Send

Sydney Airport has begun trialling new biometric technology with launch partner Qantas that enables passengers to check-in, drop off bags, access the lounge and board via automated systems using facial recognition technology.

Describing the biometrics trial as the most extensive of its kind yet, Sydney Airport CEO, Geoff Culbert, said the move was part of the airport’s overall plans to “deliver a full ‘couch-to-boarding gate’ facial recognition process”. Mobile check-in and automated border processing have also been proposed for future trials.

 Qantas and Sydney Airport Trial Facial Recognition

“In the future, there will be no more juggling passports and bags at check-in and digging through pockets or smartphones to show your boarding pass – your face will be your passport and your boarding pass at every step of the process,” Culbert added.

Qantas’s chief customer officer, Vanessa Hudson, meanwhile said that there was an “increasing need” for airlines and airports to deliver quicker and more efficient experiences at the airport.

“Qantas customers will not only be able to check in for their flight using the technology, it is also available for our lounge staff who can create a more personalised experience when passengers arrive,” said Hudson.

Currently only Qantas passengers on select international flights are able to make use of these systems during the trial.

Sydney Airport is not alone in exploring biometric technology. Last year, Brisbane Airport ran its own facial recognition trial with self-service kiosks and automated boarding gates.

Meanwhile, Changi Airport’s Terminal 4 building opened last October with an end-to-end fully automated departure process through its Fast and Seamless Travel (FAST) system, which similarly employs facial recognition technology for check-in, immigration and boarding.

Qantas, meanwhile, is set to begin revamping its Sydney Airport lounge in the third quarter of this year, with the facility expected to be fully renovated by the end of 2019.

Tags: Biometric screeningSydneySydney Airport

by Business Traveller Asia Pac

Bookmark with:

ADD A COMMENT » 

Login details

To add a comment, please enter your email address and password.

Keep me signed in until I sign out

New users

If you are not already registered with us, please enter your email address and chosen password above, and also complete the details below. Your screen name will be displayed on our website.

Your message





TOP SECTIONS »

World Wise

World Wise

Cultural awareness and effective communications for doing business around the world »
Read more »

Preflights of Imagination

Preflights of Imagination

Stuck waiting for your plane? Here’s your guide to airport adventures beyond duty free
Read more »

Brazilian Brilliance

Brazilian Brilliance

For a distinctive and exotic meetings destination, Salvador de Bahia is an hidden gem with many facets
Read more »