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Star Alliance launches new check-in concept at Nartia’s Terminal 1

Published: 06/07/2016 - Filed under: Home » News »

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Star Alliance continues to roll out new check-in kiosks and this time they have implemented the system at Narita’s Terminal 1. They alliance has installed 116 common use kiosks for members to use.  Customer with hand luggage can check in and proceed directly to the gate.  Other customers requiring checked luggage will receive a tag from the kiosk and head to the baggage drop-off counters. 

“Our initiative in Narita is part of our global strategy of reducing operational complexities and striving for standardisation with the aim of providing customers with a better travel experience”, said Mark Schwab, CEO Star Alliance. “Initial statistics show that the majority of travellers are already making use of the new self-service option,” he went on to say. 

Star Alliance has made changes to the check-in concept at São Paulo – Guarulhos and Los Angeles Tom Bradley International Terminal based on the experience the Alliance made during the Terminal 2 project at London – Heathrow Airport, where a completely new check-in concept was put into place.

By Elizabeth Atkinson

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