You are here: Home  »  News  » 

News » 

WiFi has Most Impact on Guest Experience

Published: 15/06/2017 - Filed under: Home » News »

  • Print
  • Send

A recent survey from Avaya, the communications technology company, identified key areas where the world’s leading hospitality brands (over 50% of respondents manage more than 1000 rooms) are looking to improve in 2017 to ensure a better guest experience.


Among the findings:

  • WiFi is the #1 issue impacting guest experience. When hospitality leaders were asked what technologies have the biggest impact on improving guest experience, WiFi service was far and away the number one answer, followed by auto check-in and mobile apps.
  • The hospitality sector should place greater priority on call center technology. Surprisingly, one third of respondents said they have not upgraded their phone systems within the past four years, and many hospitality leaders ranked call centers low in terms of impacting guest experience.
  • The need for a unified communications experience. Hospitality employees are highly mobile and spend their workdays in constant motion across a property or even multiple properties; productivity grinds to a halt if they must wait until returning to their desks to communicate with colleagues, guests, vendors and management.  Cloud unified communications makes technologies available to employees and guests quickly and immediately.
By Dan Booth

Bookmark with:


Login details

To add a comment, please enter your email address and password.

Keep me signed in until I sign out

New users

If you are not already registered with us, please enter your email address and chosen password above, and also complete the details below. Your screen name will be displayed on our website.

Your message


World Wise

World Wise

Cultural awareness and effective communications for doing business around the world »
Read more »

Be Different

Be Different

Looking for memorable incentive travel on a budget? Africa offers some remarkable alternatives
Read more »

Game of Drones

Game of Drones

In the highly competitive market for these high-fliers, a number of manufacturers are vying for supremacy
Read more »