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Articles about JD Power (3 total)

J.D. Power Reports: Hotel Satisfaction Reaches Record High

J.D. Power Reports: Hotel Satisfaction Reaches Record High 18/07/2014

Gen Y Guests Are More Critical But Not Necessarily Less Loyal study states which breaks traditionally held views of the Millennials full story »


Airline Satisfaction Improves Two Years Running

Airline Satisfaction Improves Two Years Running 23/05/2014

Despite improvements, airline satisfaction continues to trail hotels and rental cars, as well as other industries, such as credit card and mortgage lenders full story »


Hotel guest satisfaction tops out at seven-year high

Hotel guest satisfaction tops out at seven-year high 26/07/2013

After two years of decline in satisfaction, the ratings have increased significantly and reached the highest level in seven years, according to the J.D. Power 2013 North America Hotel Guest Satisfaction Index Study full story »


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