Air Canada is trying out a new digital solution available through its mobile app where customers can securely scan, upload and verify their COVID-19 test results before a flight. The concept is about smoothing the check-in process by allowing passengers to conveniently validate compliance with government health travel requirements prior to arriving at the airport.
Air Canada developed this new application with the support of Amadeus, one of the world’s leading travel technology companies. Currently available for flights between Frankfurt, Toronto and Montreal, the airline plans to roll-out the solution across its network later this summer, pending results of the trial, and introduce new capabilities so that customers can also pre-validate proofs of vaccination.
“As travel resumes around the world, we’re doing our part to support government health protocols that protect passengers and safeguard local communities. Once fully rolled out, this new function from Amadeus will make it easy for customers to securely submit their COVID-19 test results and records of vaccination for review ahead of their flights. Pre-validation of those documents will streamline the airport experience, one of many ways Air Canada is focused on elevating the customer journey with touchless travel services,” said Mark Nasr, Senior Vice President, Products, Marketing and eCommerce. “This new service complements our Covid Information Hub featuring detailed information on travel requirements and testing at aircanada.com/covid19.”
- There is no requirement to download an application, as a link to submit documents will appear on the Air Canada mobile app or mobile website during check-in
- Within 24 hours of departure, customers checking-in on mobile can securely submit their test results by scanning a QR code of the Centogene lab test result.
- Customers will then receive a message verifying the test that will enable them to pass through the airport and board their flight without any further requirement to demonstrate the validity of their health documents
- Customers must bring and retain their original documents for the duration of their journey.
The new feature is operated through Amadeus Traveler ID, which automates document verification for travelers in order to minimize queues. Capabilities to manage test results from other labs and also vaccination records will be introduced. To further assist customers, the new solution also provides information about the government health entry requirements of the destination country. It is designed to be compatible with other health passport applications currently under development around the world.