The carrier has established the new department under the Customer Experience organization
In a first for Delta Air Lines,
the carrier has established a new Global Cleanliness division focused on innovation and enhancement of what the airline calls “our already-high cleanliness standards.”
The new department within the Customer Experience organization is headed up by Mike Medeiros, who has been named vice president of Global Cleanliness.
“Mike has been a steadfast leader in our transformation and cleanliness focus to date, effectively working across teams to coordinate our massive efforts at scale,” said Bill Lentsch, Delta’s chief customer experience officer.
In the three months since the COVID-19 pandemic hit, the airline industry has been scrambling to develop enhanced cleaning and procedural changes
to safeguard against the spread of the virus.
Delta was one of the leading carriers in instituting new health and safety measures, such as extending middle seat restrictions
and creating airport safety barriers
to provide more room for social distancing. Cleaning procedures include the use of electrostatic sprayers on aircraft and ground facilities, and providing complimentary “care kits” for passengers.
“Nothing is more important than the health and safety of our colleagues and our customers,” Medeiros said. “I’m looking forward to innovating our processes and elevating our standards so that every customer, every flight feels confident in their choice to fly with Delta.”
Creating an entire division dedicated to cleanliness is a move the airline calls a unique way “to continue bringing laser focus to cleanliness efforts as part of the layers of protection we are offering customers.”