Hilton has announced that its Digital Key technology now allows more than one guest to have access to their room’s Digital Key. The Digital Key Share option allows the primary guest to share their active key with up to four additional people via the Hilton Honors app.
Secondary guests receiving an invitation go through a security check “that happens instantly in the background.” However the secondary guests will not be able to further share the key.
The Digital Key technology, which the hotel group launched in 2015, enables guests to use the Hilton Honors app on their mobile phone as a room key. The group says Digital Key is now available at around 5,400 of its 6,600+ properties worldwide, with the technology having been used to open more than 135 million guest room doors.
The key sharing option will roll out to all hotels currently offering Digital Key technology “in the coming months,” according to the hotel group.
Meanwhile Hilton has announced enhancements to its complimentary room upgrade benefit for elite Hilton Honors members. Gold and Diamond members will now receive notification of their upgrade 72 hours prior to arrival “where possible.” The change will enable eligible guests to choose the location of their upgraded room through the Hilton Honors app, where Digital Check-In is offered.
All stays under seven nights will be eligible for the early confirmation, and it will be made available at all Hilton brands where space-available upgrades are offered.
“We’ve always had our guests at the heart of everything we do, and we continue to listen, evolve and innovate to give them more choice and control over their hotel stay,” said Chris Silcock, Hilton’s executive vice president and chief commercial officer. “Our approach to technology always starts with the guest experience, and as travel returns, we are pleased to provide Hilton guests with enhancements to their stay.”