Hyatt is offering World of Hyatt members the ability to unlock their rooms with keys in their Apple Wallets. The technology, which is currently available at six participating hotels in the US, is expected to roll the out across the group’s global portfolio.
The feature lets guests who are loyalty members to unlock rooms and key card-protected common areas such as gyms, pools and elevators when guests hold their iPhone or Apple Watch near the door’s NFC-enabled lock. The iPhone must be running iOS 15 while the Apple Watch needs watchOS8.
The feature is available at Andaz Maui at Wailea Resort, Hyatt Centric Key West Resort and Spa, Hyatt House Chicago/West Loop-Fulton Market, Hyatt House Dallas/Richardson, Hyatt Place Fremont/Silicon Valley and Hyatt Regency Long Beach.
World of Hyatt members can add their room key to Apple Wallet after completing a reservation, which will also remind them when it’s time for check-in. The key with the room number will be activated once the guest checks in and the room is ready.
The device will not have to be unlocked provided the guest uses the Express Mode. If the phone’s battery is running low, the guest can still use the device to unlock their room or common areas for up to five hours with the device’s automatic Power Reserve.
This can also be updated if guests request a change of room, an extension to their stay or a late checkout, meaning that they don’t need to visit the front desk. Guests can also check out via the World of Hyatt app, which will then deactivate the key and archive it in the Apple Wallet.
Hyatt already offers digital room keys via the World of Hyatt mobile app at more than 600 participating hotels. Adding the feature to Apple Wallet is another example of the contactless experience currently offered to guests, providing travelers with more control and flexibility during their stays amid the COVID-19 pandemic.
Hyatt says the room keys “take full advantage of the privacy and security built into iPhone and Apple Watch,” and that the information is “never shared with Apple or stored on Apple servers.” If it is misplaced, the guest can use the Find My app to lock device and locate it.
“Our approach to technology always includes listening to our guests and members. We heard that they want access to be near-instantaneous. Room keys in Apple Wallet is an easy, convenient and secure room key option for our guests when they travel,” said Julia Vander Ploeg, Hyatt’s senior vice president and global head of digital and technology.
“Many consumer technologies evolve through a ‘tipping point’ that drives a change in adoption. We believe our collaboration with Apple on this new approach to room keys in Apple Wallet can be exactly that,” Vander Ploeg added.