Marriott has announced it is reinstating its elite guarantee compensation policy for Marriott Bonvoy members. The policy, which is part of Marriott’s brand standards, had been suspended in March at the onset of the pandemic to accommodate properties grappling with the drop in bookings.
The guarantee required properties to offer Elite members such benefits as complimentary breakfast and lounge access, guaranteed room types and welcome amenities. Otherwise they would need to compensate the member, either with cash or points.
In announcing the reinstatement of the policy, Marriott said that based on day-to-day business conditions at individual hotels and/or government regulations, properties may offer a breakfast alternative when lounges and restaurants are closed, such as grab-and-go meals or credit for food and beverage purchases on property.
Marriott Bonvoy Platinum, Titanium and Ambassador members are eligible for cash compensation per Welcome Gift guarantee in the event the guaranteed benefits are not available.
In addition, Marriott Bonvoy has also announced that it will be easier for members to qualify for status this year. Current Elite members will receive 50 percent of the Elite Nights Credits needed to qualify for the elite status that they held in 2020. Additionally, in mid-February, Marriott will launch a global promotion that will allow members to earn double the number of points and elite night credits for all stays of two nights or more.