The carrier will open two doors to the aircraft instead of one, and travelers will have the choice to board or deplane out of the front or the rear door. Southwest says the new option is intended to make boarding and deplaning faster for passengers. Southwest passengers flying into, out of or connecting through Burbank, Long Beach, Sacramento or San Jose will be able to test out the new process.
The carrier cautioned passengers that choosing to board or deplane through the rear door may involve going up or down a set of stairs and walking on the tarmac outside. Those who have trouble with stairs or choose to bring heavy carry-ons can continue to board in the front of the plane through the jet bridge as they normally would.
by Dan Booth