While United Airlines customers have been able to access testing or vaccine requirements needed for travel since January on the Travel-Ready Center page, and access completed testing results and vaccine records through the United App, now they can schedule testing they need through these means.
Passengers can choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination’s requirements, all in one place. Once the test is validated, customers will see a status indicator informing them that they are “travel-ready” and receive their mobile boarding pass. United is the only airline that offers its customers these services as part of an integrated experience within its app and website. Since launch, the airline has processed more than 275,000 COVID-19 tests through the Travel-Ready Center.
“This new feature enables customers to travel with confidence knowing they can quickly locate a testing provider if they need one, schedule an appointment and get the results they need – all within the United Travel-Ready Center experience,” added United’s Chief Customer Officer, Toby Enqvist.
United customers will have access to ample testing site options in the TrustAssure network, including testing sites within United’s hubs of Chicago, Houston, New York/Newark, Los Angeles and San Francisco, as well as those located at many drug store and pharmacy chains. In the weeks and months ahead, the airline plans to expand availability to more U.S. cities, and add access to international testing sites for customers flying to the U.S. This process was designed with privacy in mind so that limited personal data is involved.
Some discounts may apply on tests for booked passengers but tests can cost $100-$200, depending on the provider.